Reaching Agreements Through Mediation:

Methods and Role Plays


Duration: 3 Hours

Target Audience: Managers

Method of Delivery: Virtual and In-Person

A mediator is “one who goes between.” Because of the need for neutrality, mediation techniques are not natural to most leaders. Leaders are accustomed to expressing opinions!

In this keep-calm-and-stay-neutral seminar, you will:

  • ZLearn the three phases of a structured mediation between disputing parties, and the role (and tools) of the mediator in each phase
  • ZDiscover how mediation can transform people from angry combatants to hugging compatriots
  • ZPractice mediating a dispute using a role play based on the US Postal Service

Ready to bring this seminar to your organization?

This seminar stands alone or pairs well with: